Shipping policy
Shipping Policy – Mynorra.com
Last updated: August 2025
At Mynorra™, we are committed to delivering your order quickly, securely, and with care. Please review the information below regarding our shipping process, timelines, and policies for delays or issues.
1. Processing Time
Orders are typically processed within 3–5 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.
⚠️ Please ensure your shipping address is accurate to avoid processing or delivery delays.
2. Shipping Methods & Delivery Times
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Standard Shipping: 8–25 business days (varies by destination and product availability)
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Express Shipping: 2–10 business days (where available)
Delivery times are estimated and may vary due to customs clearance, carrier delays, or weather conditions.
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on your location and selected method.
📦 Some promotional periods may include free shipping offers, which are subject to specific terms and eligibility.
4. Delays & Exceptions
While we work with trusted suppliers and logistics partners, delays may still occur.
Mynorra is not liable for shipping delays caused by customs, local holidays, extreme weather, or carrier issues.
If your order is significantly delayed, please reach out to us at mynorra.us@gmail.com and we’ll assist you in tracking the shipment.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, contact us immediately at mynorra.us@gmail.com with:
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Your order number
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Clear photos of the damaged item or packaging (if applicable)
We’ll coordinate with our supplier to either replace the item or issue a refund, depending on stock availability.
6. Returns & Refunds for Shipping Issues
Refunds are not automatically issued for delivery delays.
✅ Refunds will be processed only in cases of:
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Lost packages (confirmed by carrier)
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Irreparably damaged products (verified with photos)
Refunds are processed within 5–10 business days after investigation.
❌ If the shipping address was incorrect or the buyer changed their mind after shipping, shipping costs are non-refundable.
7. International Shipping
Mynorra ships internationally.
🌍 Please note: Customs fees, import duties, and taxes (if applicable) are the buyer’s responsibility and not refundable by Mynorra.
8. Contact Us
For any questions related to your shipment, delivery times, or shipping concerns, please contact us at:
📧 Email: mynorra.us@gmail.com
📌 Subject line: [Order Number] – Shipping Inquiry